1: Will I be picked up from my hotel in Hanoi?  
We offer Free pick up customers staying in Old Quater of Hanoi. Because we would pick up many customers staying at Hotels in Old Quater of Hanoi. The bus is not allowed to park long time along the narrow roads. Please finish your breakfast before 08:00 to be ready for the pick up at your Hotel lobby.  The pick up time could be late a little bit from 07:45 - 08:30. To make sure!  Please ask your receptionist to confirm before the departure time. 
Or Free Whatsapp/Imessage with Our hotline number: +84 964 760 469.

- We do not pick up Hotels far from Old Quater of Hanoi: for Join-in group Tour as the traffic in Hanoi is very bad in Rush Hours. Our big bus wouldt take too long time picking up. 
It is very easy with Taxi, Grab, Uber with reasonable price. Or Free with Short walk to our office in the Heart of Old Quarter of Hanoi.
- Or you can book a Private SUV/Mini Van/ Bus with Hotel location is far from Old Quarter.
- Or you could book a Private Car with Private guide for the best services.

With hotels outside of Old Quater. The pick up time could be Flexible. You should be ready before the pick up time: 
- 07:30 - 07:45: Pick up time can be flexible. Army Hotel - 01 Nguyen Tri Phuong street Anise Hotel - 22 Quan Thanh street Dragon Pearl Hotel - 17 Phan Dinh Phung Skylark Hotel - 15 Phan Dinh Phung - 
- 08:10 - 08:30. Pick up time can be flexible. Spoon Hotel - 17 Nguyen Van To Serenity 2 Hotel - 15 Nguyen Van To La Siesta Trendy - 15 Nguyen Quang Bich Melia Hotel - 44 Ly Thuong Kiet Movenpick - 83 Ly Thuong Kiet Mercure Hotel - 94 Ly Thuong Kiet Hilton Hotel - 01 Le Thanh Tong Hilton Garden Inn - 20 Phan Chu Trinh Sofitel Metropole - 15 Ngo Quyen/56 Ly Thai To De L'Opera Hanoi - 29 Trang Tien Conifer Hotel - 09 Ly Dao Thanh Somerset Grand Hanoi - 49 Hai Ba Trung Lenid Hotel - 48 Tho Nhuom  Hotel Kuretakeso - 84 Tho Nhuom The Lapis Hotel - 21 Tran Hung Dao To make sure!  

Please ask your receptionist to confirm before the departure time. 
Or Free Whatsapp/Imessage with Our hotline number: +84 964 760 469 Hotel pickups commence prior to this time

2: Can I order kid meals and special dietary food? 
Yes, you can. Most of cruises in Halong Bay will happily meet any of your special requests. However, please kindly be reminded that you should make note with us well in advance so we can have more time to prepare the most perfect meal for you and your family. 

3: Are drinks and beverages included in a cruise trip? 

No, they are not included in any cruise packages. In general, meals are included and on the transfer there are complimentary bottle of mineral water. 
Our cruise only offer free green tea on welcome but other drinks will be charged.

4: How long does it take to get to Halong Bay?
The distance from Hanoi to Halong Bay is around 175 km with National Road. Traveling by shuttle bus will takes around 4 hours and by private car it is 3.5 hours one way. The road from Hanoi to Halong may experience traffic jam so please allow extra time for that.
We offer the Options:
DF01 - DF02: National road would take 1 hour 45 minutesn. The a stop for a rest 20 minutes. Next drive would be another 1 hour 30 minute. 
DF03: Late pick up with your private guide and car/mini van 09:30 with drive by Expressway 2 hours 30 minutes. Arriving Halong Bay about 12:15 for the cruise boarding. Then back Hanoi with the same Expressway. Arrive your hotel about 19:00.
DF04 and DF05: Would be a Private transfer pick up at your hotel 08:30 AM. Then taking National road to go to Halong. Taking 4 hours cruising in Halong. Taking Expressway to come back Hanoi. Arriving your hotel in Hanoi about 19:00.

5: Can I get Refund if the weather is too bad then can not operate the tour?
Yes! Of course. If the weather is too bad then we can not operate the tour. We would process the refund. 
We use the Best online payment system in Vietnam: Onepay.vn then we would have both Payment and Refund safely. It would take instant payment and instant refund process. 
However, for the refund it also depend on your bank. You money could take some days to come to your account. If you take too long you can remind us for the best process. 

6: Why Brand name is Charming Vietnam Travel?
It’s easy to notice the fairy-like quality of the Dragonfly. And it is the symbol of: Adaptability/ Joy and lightness/ Emotional depth/ The invitation to go deeper/ A connection to spirit beings/ Wisdom!
Dragonfly has its source in the myth that Dragonflies were once Dragons. 
There have been a wide variety of myths and mythology associated with the life and the existence of the dragonfly.
- In China, people associate the dragonfly with prosperity, harmony and as a good luck charm. 
- Amongst Native Americans, it is a sign of happiness, speed and purity. Purity because the dragonfly eats from the wind itself
- To the Japanese, it symbolizes summer and autumn and am admired and respected all over, so much so that the Samurai use it as a symbol of power, agility and best of all, Victory.
- In Sweden, folklore suggests that we dragonflies come around to check for bad souls 
- To weigh souls to be more ‘accurate’ and elsewhere, believed to sneak up to children who tell lies and also adults who curse and scold, to stitch up their eyes, mouth, and ears respectively.
For a species of insects that have inhabited our planet for almost 300 million years, it is only natural perhaps that they have such a wide and varied perception amongst various civilizations.