Best Price Guaranteed!
Our Price Guarantee
All of our listed prices come with a Best Price Policy. We have worked with top suppliers in the field to secure you the best price possible – now you can book your dream cruise trip with peace of mind.
What is Best Price Policy
Simply put, Best Price Policy is meant to assure you of our competitive price – so that you can book with confidence. If you see a cruise that you would like to travel on, book it with us for both quality of service and low price. We are confident that we offer the best price you can find online attached with the best value.
Our listed price is per cabin, not per person – so you do not have to double the cost. We also include in our low price a wide range of offers: all meals on board, welcome drinks, transfer service where applicable, tour guides, and especially Free visa service if you need one. Occasionally, we will contact you with surprises: FREE UPGRADE to cruise of higher star ratings or from higher priced rooms on board of the same cruise. And if you can find a lower price online for the same value, we will match that.
Terms and Conditions:
If you book a qualifying cruise on our site and find the same cabin type, for the same dates, at a lower price online (rate must be open to all public with no restrictions), we will match that.
When to submit claim?
You can submit claim within 24 hours of booking and expect a feedback within 48 hours.
How is the refund processed if approved?
If the claim was verified, we will make direct refund by cutting the amount you get to pay us in cash when you arrive in Vietnam or issue a refund via credit card if you have paid full amount. Just email your claim to email@example.com with your name and cruise that you booked and evidence that shows a lower price.
- The Best Price Guarantee applies to the rate for cruise cabins only. Promotional packages, deals and other extra services are not eligible.
- Halong Tour Advisor reserves the right to deny any claim that does not meet our terms and conditions or provide insufficient information. We will not be responsible for any refund if there is typo mistake in printing, administrative and technological error.
- We reserve the right to modify or cancel the Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Best Price Guarantee Terms and Conditions on our Halong Tour Advisor website. Any cancellation will be effective upon removal of references to the Best Price Guarantee.